Terms & Conditions

The terms governing your use of our website and enrolment in the training programs offered by G Emergency Care Services.

Welcome to G Emergency Care Services. These Terms & Conditions (“Terms”) govern your access to and use of our website gemcareandtraining.in and all training programs, courses, and services we provide. By using our website or enrolling in any of our courses, you agree to be bound by these Terms. Please read them carefully.

1. Acceptance of Terms

By accessing our website, submitting an enquiry, or enrolling in any training program offered by G Emergency Care Services (a unit of Golden Rays Society), you confirm that you have read, understood, and agree to be bound by these Terms & Conditions, along with our Privacy Policy.

If you are enrolling on behalf of an organisation (such as a hospital, nursing college, or corporate), you confirm that you are authorised to accept these Terms on its behalf. If you do not agree with any part of these Terms, please do not use our website or services.

2. Definitions

"We", "Us", "Our" refers to G Emergency Care Services.
"You", "Participant", "Learner" refers to any individual or organisation using our website or enrolling in our training.
"Services" refers to all training programs, courses, certifications, and consultancy we offer.
"Website" refers to gemcareandtraining.in and all its pages.
"Services" refers to all training programs, courses, certifications, and consultancy we offer.
"Course" refers to any training program including First Aid & CPR, BLS, BCLS, ACLS, ATLS, ITLS, and related programs.

3. Our Services

G Emergency Care Services provides professional emergency medical and life-support training, including but not limited to First Aid & CPR, Basic Life Support (BLS), Basic Cardiac Life Support (BCLS), Advanced Cardiac Life Support (ACLS), Advanced Trauma Life Support (ATLS), International Trauma Life Support (ITLS), workplace safety training, and NABH accreditation consultancy.

We reserve the right to modify, update, or discontinue any course, curriculum, schedule, or service at any time. Course content, duration, and pricing may be revised to reflect current guidelines, standards, and operational requirements.

4. Enrolment & Registration

To enrol in a course, you must provide accurate, complete, and current information during registration. You are responsible for ensuring that all details — including your name, contact information, and qualification — are correct, as these are used for communication and certification.

Enrolment is confirmed only upon successful registration and, where applicable, payment of the course fee.
Some advanced courses (such as ACLS or ATLS) may require prerequisite qualifications. It is your responsibility to ensure you meet the eligibility criteria.
Seats in each batch are limited and allocated on a first-come, first-served basis.
We reserve the right to refuse or cancel any enrolment at our discretion, with an appropriate refund where applicable.

We will never sell your personal information, and we will only use it for the purposes described in this policy.

5. Fees & Payment

Course fees are as communicated at the time of enrolment or as published for specific programs. All fees are quoted in Indian Rupees (INR) and may be subject to applicable taxes (GST) unless otherwise stated.

Full payment may be required to confirm your seat, unless other arrangements are agreed in writing.
For corporate, hospital, and college group bookings, payment terms will be specified in a separate quotation or agreement.
Fees once paid are subject to our cancellation and refund policy (Section 6).
We reserve the right to revise course fees at any time; however, fee changes will not affect bookings already confirmed and paid for.

Course Fees Are Indicative

Any fees displayed on the website are indicative and may vary based on course type, location, group size, and customisation. Please contact us for a confirmed quotation for your specific requirement.

6. Cancellation, Rescheduling & Refunds

We understand that plans can change. Our cancellation and refund terms are designed to be fair to both participants and our training operations:

Cancellation by the Participant

Cancellation Notice: 7 or more days before the training date
Refund Eligibility: Full refund or free rescheduling
Cancellation Notice: 3–6 days before the training date
Refund Eligibility: 50% refund or free rescheduling
Cancellation Notice: Less than 3 days before the training date
Refund Eligibility: No refund (one-time reschedule may be allowed)
Cancellation Notice: No-show on training day
Refund Eligibility: No refund

Cancellation or Rescheduling by Us

In rare cases, we may need to reschedule or cancel a training session due to unforeseen circumstances (such as trainer unavailability, insufficient enrolment, or events beyond our control). In such cases, you will be offered:

A rescheduled date at no additional cost, or
A full refund of the course fee paid.

Refund Processing

Approved refunds will be processed within 7–14 working days to the original payment method.
Refund requests must be made in writing via email to gemergencycare@gmail.com.
Any transaction or processing charges may be deducted from the refund amount where applicable.

Group & Corporate Bookings

Cancellation and refund terms for corporate, hospital, and nursing college group bookings may differ and will be governed by the specific agreement or quotation issued for that booking.

7. Certification

Upon successful completion of a course — including attendance, participation, and any required assessment — participants will be issued a certificate of completion.

Certificates are issued based on the participant's performance and fulfilment of course requirements.
We reserve the right to withhold certification if a participant fails to meet attendance, participation, or assessment criteria.
Certificates are issued in the name provided at enrolment; it is your responsibility to ensure your name is spelled correctly.
Re-issuance of a certificate (e.g., for corrections or duplicates) may attract a nominal fee.
Certificate validity periods vary by course and follow the relevant programme guidelines.

8. Participant Responsibilities & Code of Conduct

To ensure a safe and effective learning environment for everyone, participants agree to:

Attend sessions punctually and complete the required course hours.
Treat trainers, staff, and fellow participants with respect and professionalism.
Handle training equipment, mannequins, and materials with care.
Follow all safety instructions and guidelines provided during training.
Not engage in any disruptive, unsafe, or inappropriate behaviour.

We reserve the right to remove any participant from a training session, without refund, for misconduct, disruptive behaviour, or violation of these Terms.

9. Intellectual Property

All content on our website and within our training programs — including course materials, manuals, presentations, text, graphics, logos, and the G Emergency Care Services name and branding — is the intellectual property of G Emergency Care Services or its licensors, and is protected by applicable laws.

10. Training Disclaimer

Important — Please Read

Our training programs are designed to teach life-saving skills and emergency response techniques based on recognised guidelines. However, completion of a course does not guarantee any specific outcome in a real emergency, nor does it replace professional medical judgement, licensure, or the duty to seek qualified medical help.

Participants are expected to apply their training responsibly and within the scope of their professional qualifications and local laws. G Emergency Care Services does not accept liability for how training is applied outside of the training environment.

11. Limitation of Liability

To the maximum extent permitted by law, G Emergency Care Services, its trainers, employees, and affiliates shall not be liable for:

Our total liability in any matter arising from our services shall not exceed the amount of the course fee paid by you for the relevant training.

12. Use of Website

You agree to use our website lawfully and not to:

Attempt to gain unauthorised access to any part of the website or its systems.
Use the website to transmit harmful code, spam, or malicious content.
Copy, scrape, or misuse content from the website without permission.
Engage in any activity that disrupts or interferes with the website's functioning.

We strive to keep our website accurate and available, but we do not guarantee uninterrupted access and are not liable for any errors or downtime.

13. Privacy

Your use of our website and services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. By agreeing to these Terms, you also acknowledge and accept our Privacy Policy.

14. Governing Law & Jurisdiction

These Terms & Conditions are governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these Terms or our services shall be subject to the exclusive jurisdiction of the courts of Jodhpur, Rajasthan.

15. Changes to These Terms

We may update or revise these Terms & Conditions from time to time to reflect changes in our services, practices, or legal requirements. The updated version will be posted on this page with a revised “Last Updated” date. Your continued use of our website or services after any changes constitutes your acceptance of the revised Terms.

16. Contact Us

If you have any questions about these Terms & Conditions, please reach out to us:

We’re happy to clarify any questions you have about our terms or services.