Privacy Policy

How G Emergency Care Services collects, uses, protects, and respects your personal information.

At G Emergency Care Services (“we”, “us”, “our”), we are committed to protecting the privacy of every visitor, learner, and organisation that interacts with us. This Privacy Policy explains what information we collect through our website gemcareandtraining.in and our training services, how we use it, and the choices you have regarding your data.

1. Introduction

This Privacy Policy applies to all personal information collected by G Emergency Care Services — a unit of Golden Rays Society, an ISO 9001:2015 certified medical training institute based in Jodhpur, Rajasthan, India — whether collected online through our website, by phone, WhatsApp, email, or in person during our training programs.

By using our website, submitting an enquiry, or enrolling in any of our courses, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your information as described here. If you do not agree with this policy, please do not use our website or services.

2. Information We Collect

We collect only the information necessary to respond to your enquiries, deliver our training programs, and improve our services. The types of information we may collect include:

a) Personal Information You Provide

Contact details — your name, phone number, email address, and city/location
Professional details — your profession, role, designation, or organisation name
Enquiry details — the course you are interested in, batch size, preferred training dates, and any message you send us
Enrolment details — information needed to issue certificates, such as your full name and qualification, when you register for a course

b) Information Collected Automatically

We Do Not Collect Sensitive Data Unnecessarily

We do not ask for or collect sensitive personal data such as financial account numbers, passwords, biometric data, or health records through our website forms. Please do not share such information with us unless specifically required and requested for a legitimate purpose.

3. How We Collect Information

We collect your information through the following channels:

When you fill out an enquiry form or contact form on our website
When you call or send us a message on WhatsApp at +91 78772 47311
When you email us at gemergencycare@gmail.com
When you enrol in a training course or register your organisation for a group program
When you interact with our website (automatically, via cookies and analytics)
When you fill out an enquiry form or contact form on our website
When you engage with us on social media platforms such as Facebook, Instagram, or Twitter

4. How We Use Your Information

We use the information we collect strictly for legitimate business purposes, including:

To respond to your enquiries and provide information about our training courses
To process enrolments and schedule training sessions
To issue certificates upon successful course completion
To send important updates about your booked training, batch schedules, or changes
To provide customer support and address your questions or concerns
To improve our website, services, and overall user experience
To send occasional updates about new courses or offers (only where you have not opted out)
To comply with legal obligations and protect our legitimate interests

We will never sell your personal information, and we will only use it for the purposes described in this policy.

5. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to enhance your browsing experience. Cookies are small text files placed on your device that help us understand how visitors use our site.

Types of cookies we may use:

You can control or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of some parts of our website.

6. Sharing & Disclosure of Information

We respect your privacy and do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

Service providers — with trusted partners who help us operate our website or deliver services (e.g., email or hosting providers), under strict confidentiality obligations
Legal requirements — when required by law, court order, or government authority, or to protect our legal rights
Training partners — with training faculty or co-trainers, only to the extent necessary to deliver your booked training program
With your consent — in any other case, only after obtaining your explicit permission

7. Data Security

We implement reasonable security practices and procedures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. These measures include secure data handling, restricted access to personal data, and the use of reputable service providers.

Important Note on Security

While we take every reasonable step to protect your data, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to protecting your information using industry-standard practices.

8. Data Retention

We retain your personal information only for as long as is necessary to fulfil the purposes for which it was collected, including:

When your information is no longer required, we will securely delete or anonymise it. Certification records may be retained longer to allow verification of certificates issued to you.

9. Your Rights & Choices

You have the following rights regarding your personal information. To exercise any of these rights, please contact us using the details in Section 14.

Request a copy of the personal information we hold about you.

Ask us to correct any inaccurate or incomplete information.

Request that we delete your personal data, subject to legal obligations.

Withdraw your consent for us to process your data at any time.

Unsubscribe from promotional communications whenever you wish.

Raise a complaint about how your data is handled (see Section 14).

10. WhatsApp & Direct Messaging

When you contact us via WhatsApp, phone, or social media messaging, we collect and store your message details and contact number to respond to your enquiry and assist you. Communication via WhatsApp is also subject to WhatsApp’s own privacy policy.

We use your contact number only to respond to your specific enquiry and provide relevant training information. We will not add you to promotional broadcast lists without your consent.

11. Third-Party Links

Our website may contain links to third-party websites, social media platforms, or external resources. This Privacy Policy applies only to our website. We are not responsible for the privacy practices or content of any third-party sites. We encourage you to review the privacy policies of any external websites you visit.

12. Children's Privacy

Our website and services are intended for individuals aged 18 and above, or for minors enrolled in training through their educational institution with appropriate consent. We do not knowingly collect personal information from children under 18 without parental or institutional consent. If you believe we have inadvertently collected such information, please contact us and we will promptly delete it.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically. Your continued use of our website after changes are posted constitutes your acceptance of the revised policy.

14. Contact Us & Grievance Redressal

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

We aim to respond to all privacy-related enquiries within a reasonable timeframe.